At Arens, customer satisfaction is part of our standard. If you receive a product that is damaged, defective, or incorrect, you may request a return or refund within 7 days of delivery. Items must be unused, unworn, and returned in their original packaging. Once the returned product is received and inspected, approved refunds will be processed through the original payment method. Our goal is simple: to ensure every Arens experience reflects the quality, craftsmanship, and trust our brand stands for.